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Information Technology and Knowledge Management (ITKM)
Overview
IT&KM is responsible for the planning, implementation, and management of technology initiatives in support of both academic and administrative operations at SRM Institute of Science and Technology (SRMIST).
Mission
The mission of ITKM is to Support SRMIST’s vision of emerging a world-class University by –
- Deploying innovative technologies and infrastructure to support faculties and administrators by serving their constituents.
- Enabling access to knowledge resources and supporting the academic community to achieve excellence in delivering high-quality education and research
- Achieving paperless office by process excellence and automating all business processes
1
Member Team
90
+
Computing Labs
10
+
Daily Support
800
+
IT Assets
Welcome to ITKM
We have a legacy of excellence in making SRM one of India’s most tech savvy campus. We are dedicated to the vision of our Founder and Chancellor Dr. T. R. Paarivendhar who saw what we do at ITKM as a means of empowerment of our students, faculty, employers, alumni, parents and visitors. It is this Leadership vision and constant support that help us stay ahead in terms of the Technology Services, Infrastructure, Software and Solutions; all of which aim to make the learning and research endeavours here at SRMIST more convenient and competitively futuristic.
Do not hesitate to check out our portal mentioned here to get anything you need from our Team at ITKM.
What we do
The ITKM department serves as the nodal center for all the IT related services, hardware and equipments, softwares and solutions for everybody across SRMIST.
Information Technology
- System Services – End User Computing Desktop, Laptop, printer, software
- Technology Services – Servers, Network and Security
- Projects and Implementation – Consultancy, procurement, implementation and maintenance
- Service Delivery – Support Desk Monday – Saturday – 8.30AM to 5.30PM
Knowledge Management
- Account and Access management
- Software and Licensing
- Application Development – Business process automation
- Productivity and Collaboration – Email, Zoom, Teams, Google Classroom,
- Web hosting and development.
Governance
To achieve the mission and bring transparent and operational efficiency among academic and administrative departments, ITKM pursues directions from the following committee.
IT Steering Committee
Provide Strategic direction, governance, and oversight for IT initiatives, ensuring they are aligned with the SRM IST’s Academic, Research, and Administrative Goals.
IT Purchase Committee
Ensure the purchase process is followed and negotiate with vendors and approve the proposal to proceed with the purchase.
Infra at a Glance
ITKM provides a range of facilities for students, faculty members, and others at SRMIST. These facilities include access to internet through 9.155Gbps shared bandwidth, top-notch IT and e-support services, which encompass email, application support, computing labs, and an IT Helpdesk.
ITKM maintains and supports the infrastructure necessary for the student information system, including email accounts, academic information, examination schedules, hostel booking and transportation, etc.
Organization Structure
IT Service Delivery
IT Service Delivery, responsible for ITKM-ServiceDesk ticketing system, providing technical assistance for questions and problems, IT procurement and inventory management, Biometric time attendance, sending bulk email, Writing and editing training/user manuals, preparing reports to analyze common complaints and problems. Employee onboarding and exit, Taking customer feedback and take necessary steps to improve the customer experience and satisfaction levels.
System Services
System Services, responsible for Installing, configuring, and testing desktop, laptop, operating systems, application software, monitor, printers, scanners, and first-level network issues as per standard operating procedures and coordinating with the various OEM support team for support and warranty replacements, IT asset and software license management.
Technology Services
Technology Services, responsible for planning and implementing IT infrastructure projects, managing datacenter, campus network, servers, security, VPN, Wi-Fi, Internet, email, NetID-SSO services, monitoring IT infrastructure.
Application Services
Application Services, responsible for developing and managing the applications required to collect, organize, analyzes the organization data, and convert them as information to make data-driven decisions
Services and Support offered
Reach US
If you have any queries or any assistance required regarding the services offered by ITKM, kindly create a request at ServiceDesk Portal: https://sd.srmist.edu.in/
Walk-in: Room No: 20, 4th Floor, University Building
Monday to Friday – 8.30 AM to 5.30 PM
Saturday – 9 AM to 4 PM
Phone – 044-2741 7320/ 044- 2741 7330
Password Reset Portal: https://ssp.srmist.edu.in/
